Frequent Asked Questions

All in person sessions are 60 minutes one-on-one with Dr. Caitlin. For remote services, initial calls generally take 60 minutes and follow-up calls last between 30-60 minutes, but are always booked for a full 60 minutes.

I am an out of network provider for all insurance plans. This allows me to provide personalized care without limitations or complexities due to insurance-based rules. Quite simply, it allows you to get more efficient and personal care without needing to get treatments pre-authorized or approved by your insurance.There are many reasons to consider cash-based physical therapy:Personalized Care: You will receive more individualized attention and customized treatment plans, since I can focus solely on your needs without insurance constraints or double booking patients. More time with the PT per session means better quality results.Transparent Pricing: My pricing is clear and straightforward, eliminating surprises from insurance billing.Flexible Scheduling: I am wiling to work with you to find an appointment time that fits your lifestyle.Avoid Insurance Limitations: Cash-based physical therapy allows me to see you without dealing with visit limits or restrictions on covered services.Ability to Focus on Prevention and Performance: I am able to tailor sessions to your goals and can spend time on preventive care and education, helping you avoid future injuries and maintain your long-term health. I am also able to help you with performance and training goals and programming.Overall, cash-based physical therapy can provide a more flexible, personalized, and efficient approach to rehabilitation and wellness.

Check Your Insurance Plan: Review your insurance policy to understand coverage for out-of-network services, including any deductibles, copayments, and reimbursement rates. Your policy will need to include out of network coverage in order to be eligible for reimbursement.Attend Your Appointment: Attend your physical therapy appointment and pay for your session at the time of service.Request Your Superbill: A “superbill” is a detailed receipt from Training Health. You will use this to submit for reimbursement from your insurance company.Submit the Claim: Use your insurance company’s online portal to submit your claim along with any other requested information (such as group number or member ID). After submission, monitor the status of your claim. You can call your insurance provider to confirm receipt and inquire about the timeline for processing.Review the Explanation of Benefits (EOB): Once processed, your insurance company will send an EOB detailing what was covered and how much you’ll be reimbursed.

In Colorado you do not need a doctor's referral for initial or follow-up physical therapy appointments.

Please wear comfortable and athletic clothes and if you are a runner, please bring a pair of running shoes.

For in person services, we are located inside of The Wilderness Club Denver which is located at York Street Yards at 3875 Steele St. #1252 in Denver. There is plenty of free parking located amongst the lot surrounding York Street Yards.Remote services can be accessed from any location.

All cancellations or adjustments in schedule require 24 hour notice. This is to ensure that I can maximize appointment times for all of my clients. That being said, life happens sometimes and we totally understand that. Therefore the cancellation policy is as follows to ensure that my time and your time are respected equally: For your first cancellation with <24 hours notice, you will not be charged a fee and can simply reschedule.For your second cancellation with <24 hours notice, you will be charged a $75 cancellation fee. For a third or more cancellation with <24 hours notice, you will be charged the full fee of a follow up appointment $190. The same will be true if I ever need to cancel on you:The first time with <24 hours notice, we will just reschedule. The second time with <24 hours notice, you will receive $75 off your next session. The third or more time with <24 hours notice, you will receive your next session free of charge.

If you have questions or want to talk before scheduling an appointment or want help scheduling, please contact by e-mail at info@runwellcopt.com or you can call or text us at (720)773-1579.